Refund policy

Janes Beauty ONLY ships to the U.S.A.

All returns are refunded via store credit.

All Sale items are considered Final Sale and cannot be returned for store credit.

All Customers have to purchase their return shipping label themselves.

·         Items must be sent back within 10 days of the delivery date.

·         Items must be unworn, unwashed, and have original tags attached.

·         Items must be free of stains, pet fur, makeup, deodorant, or wear.

·         Bodysuits, swimwear, and undergarments are non-returnable.

·         All returns will be refunded via store credit.

·         Returns are processed within 5-10 business days after your item(s) are delivered.

·         We do not provide pre-paid return labels; you are responsible for covering shipping costs to return.

·         Damaged, defective, or incorrect items must be reported within 2 business days of delivery. Please contact us for any help needed to complete this kind of return.

·         Janes Beauty Clothing is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

Additional notes: When returning by mail, you will be responsible for covering shipping costs to return items. Depending on the shipping method and carrier used to return, your return package may take several days or weeks to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Janes Beauty Clothing will not issue store credit for your returns. Once your return is fully processed, we will issue you store credit for use on a future purchase.

Returned to Sender & Refused Packages

This can happen if 1) an address is invalid or missing information 2) the carrier is unable to deliver your package 3) the order is refused by the customer at the time of delivery. Returned to sender or refused packages will be restocked and you will be issued store credit minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use your store credit to place a new order using the correct address. Keep in mind that we do not guarantee your items will be in-stock at the time of your reorder.

Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Janes Beauty Clothing does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

Reserved Rights Regarding Returns

Janes Beauty Clothing reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

·         An irregular or excessive returns history indicative of “wardrobing;”

·         An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,

·         Potential fraudulent or criminal activity.

Our company reserves the right to refuse service to any customer or entity, due to similar actions as noted above.

Shoe Return Policy

We accept shoe returns up to 14 days after delivery of your order so long as the shoes are unworn, show no signs of wear, and are returned in their original packaging along with the original packing slip.

Note: Shoe returns are subject to all standard returns policies and procedures.

Damaged Items

Should you receive a damaged item, please take a photo of the item which clearly displays the damage and add the attachment to the message constructed to send to us, along with a description of the damaged item and your Order Number. Once we receive your request and assess the damage, we will be in contact with you to determine the needed outcome.

Defective, Incorrect, or Missing Items

Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please submit a request online within two (2) days of delivery. Include a photo and description of the issue along with your Order Number to ensure a speedy resolution.

Returns by Mail

To complete your return, please fill out the return portal form with your order number, reason for exchange/ store credit request, tracking number and carrier in the message field. You will be responsible for receiving and paying for your own shipping label for returning your item(s). Shipping costs are non-refundable.

Once your return is received and inspected (3-5 business days), we will send you an email to notify you that we have received your returned item and include your store credit code.



If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We (Janes Beauty Clothing) reserve the right to refuse/cancel any order that’s associated with fraud or serial returning. 

If the return request form is not filled out correctly, your return may experience delays in processing. Kindly note that if you neglect to include the correct order number /or the incorrect information in the return portal your store credit, may be delayed or unable to be processed. Additionally, multiple order returns must be accompanied by separate return forms for each order.

Pack your item(s) securely in the original product packaging. All items must be returned in original condition (including all paperwork, packaging, and accessories) with tags attached. All items must be unworn, unaltered and unwashed.

Send your package to:

Janes Beauty Clothing

25 North Street

Dublin, OH 43017